If you recognize yourself in this profile, and would like to join a multicultural, motivated and dynamic team with excellent values, we are looking forward to receiving your application!
The Client Relations Officer will ensure that premium services are delivered effectively and efficiently, in close collaboration with the Sales and Operations teams, the other members of the Client Relations team, and other Company stakeholders.
MAIN ACTIVITIES AND RESPONSIBILITIES
Coordinate with internal and external stakeholders to ensure exceptional customer service
Support the client relations team in any aspect of commercial relations
Assess the performance of existing accounts & help with data overviews
Assist the Relationship Manager (RM) in all aspects of new account setup, from communication to building a strong relationship with the customer
Prepare and circulate information regularly to a large client base
Ensure that commercial terms are systematically updated in internal systems and contracts
Participate in projects related to enhancing customer experience
Collaborate and communicate efficiently with the Onboarding, Legal & Logistics, and Operational teams
Prepare and provide support in client meetings as needed.
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree or equivalent education level
3 to 5 years of work experience in sales/client support ideally in the commodity industry
QUALIFICATIONS AND SKILLS
Outstanding customer orientation and interpersonal skills
Ability to proactively find solutions to satisfy customer requests and needs
Highly organized with a strong attention to details
Excellent communication skills (written and verbal)
Sense of responsibility and initiative
Ability to work autonomously in a fast-paced environment
Resistance to stress and time-pressure
Agile and flexible mindset, reactive to requests
Ability to interact with colleagues of diverse cultures; respect for diversity
Good IT skills; proficiency in the Windows environment is expected
Excellent command of both English and French is required; Spanish is an asset.
Swiss or UE national or holder of a valid Swiss working permit