MISSION

The Commercial Operations Manager will lead the Producers' Operations team of 4-6 people based in several locations in Switzerland (Geneva and Ticino). They will report directly to the Head of Commercial Operations.
This role requires a hands-on leader to ensure secure, compliant and efficient end-to-end precious metals operations, from mine onboarding through to final settlement, whilst providing the best client service to our mining & metal producers partners.

MAIN ACTIVITIES AND RESPONSIBILITIES

• Manage, coach and develop the team to deliver high quality operational execution
  
• Oversee onboarding and client account maintenance (KYC, tenders, contracts)
  
• Supervise daily commercial operations (deliveries, pricing, invoicing, payments, reconciliation):
  • Manage & monitor precious metals deliveries, including ensuring completeness and accuracy of information and documentation issued and received.
    
  • Monitor & reconcile client trade accounts, market positions and balances
    Ensure correct invoicing of goods and services
    
  • Resolve or escalate issues
    
• Ensure good cross-functional communication with relationship managers, production, logistics, treasury, trading, compliance and back office
  • Formalize and coordinate the implementation and/or improvement of processes/procedures related to end-to-end operations, including client onboarding
  • Identify operational needs in terms of IT tools, contribute to design/upgrade, support implementation and adoption.

REQUIRED EDUCATION AND EXPERIENCE

• Masters degree in Economics, finance or other relevant field.
• 3-4 years of work experience, preferably in commodities trading house or financial institution
• Experience in team and project management 

QUALIFICATIONS AND SKILLS

• Excellent communication skills and high drive; 
• Problem-solving skills;
• Sense of responsibility and initiative;
• Ability to work autonomously;
• Excellent interpersonal skills and customer orientation;
• Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect; 
• Resistance to stress and time-pressure;
• Agile and flexible mindset, reactive to requests;
• Excellent organizational skills and attention to detail;
• Ability to interact with colleagues of diverse cultures; respect for diversity;
• Good IT skills; proficiency in the Windows environment is expected.
• Proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
• Swiss or EU national or holder of a valid Swiss working permit.