MISSION

We are seeking a Business Process Analyst to lead the documentation, analysis, and redesign of company processes across departments. This role is critical in ensuring our operations are well-documented, efficient, and aligned with our strategic goals. The successful candidate will act as a bridge between process owners and line managers to capture the “as-is” state and collaboratively design the “to-be” optimized processes.

MAIN ACTIVITIES AND RESPONSIBILITIES

Process documentation

• Collect and structure process information from process owners across all business areas.
• Develop comprehensive documentation of current (as-is) processes, from high-level (macro) workflows down to detailed (micro) procedures.
• Document internal controls
• Create supporting documentation.

Process Analysis & Redesign

• Partner with line managers to review existing processes, identify inefficiencies, and propose improvements.
• Facilitate workshops and discussions to co-create optimal (to-be) processes.
• Ensure redesigned processes align with business objectives, compliance requirements, and operational excellence.

Collaboration & Change Support

• Collaborate with stakeholders at all levels to ensure buy-in and ownership of documented and optimized processes.
• Provide input and support for change management initiatives linked to process improvements.
• Act as a key contact for questions or clarifications regarding documented processes.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Quality Management, Operations, or a related field.
• 5 years of experience in a similar role
• Certifications in Lean, Six Sigma, or BPM a plus but not mandatory

QUALIFICATIONS AND SKILLS

• Excellent communication skills and high drive; 
• Sense of responsibility and initiative;
• Ability to work autonomously;
• Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect; 
• Resistance to stress and time-pressure;
• Excellent interpersonal skills and customer orientation;
• Agile and flexible mindset, reactive to requests;
• Excellent organizational skills and attention to detail;
• Ability to interact with colleagues of diverse cultures; respect for diversity;
• Full professional proficiency in the Windows environment is expected;
• Full professional proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
• Swiss national, EU national, or holder of a valid Swiss work permit.