MISSION

The Sales Director is responsible for growing MKS PAMP’s commercial presence in the Americas with a primary focus on the US. The role focuses on developing and maintaining strong relationships with financial institutions, bullion dealers, corporate clients, and distributors. The Sales Director ensures compliant client onboarding and support processes while driving sales performance, market intelligence, and operational excellence within the local regulatory and cultural context.

MAIN ACTIVITIES AND RESPONSIBILITIES

Sales and Business Development

• Identify and pursue business opportunities across precious metals markets in the Americas with a primary focus on the US.
• Collaborate as an integral team player to coordinate and implement sales strategies aligned with regional priorities and global business objectives, ensuring consistency and driving sustainable growth.
• Build and maintain long-term relationships with key clients and partners, ensuring profitability and client satisfaction.
• Conduct regular in-person/virtual meetings with clients and sales team
• Gather and synthesize client feedback and deep market intelligence to inform product development and service improvement.
• Monitor market trends, competitor activities, and local regulations to adapt business strategy accordingly.
• Represent MKS PAMP in meetings, events, and industry forums.

KYC, Onboarding, and Compliance

• Lead the client onboarding process in strict accordance with Group compliance policies and regulatory requirements.
• Coordinate with compliance and legal teams to ensure proper KYC documentation, due diligence, and client approvals.
• Ensure all client interactions and transactions adhere to internal governance and ethical standards.
• Maintain up-to-date knowledge of regional financial regulations and contribute to local compliance initiatives.

Customer Support and Issue Resolution

• Act as trusted client support partner, proactively managing inquiries and resolving operational issues promptly to ensure a seamless and positive customer experience.
• Coordinate with internal teams (operations, trading, logistics, and finance) to ensure seamless service delivery.
• Escalate and resolve complex client matters efficiently, ensuring client satisfaction and retention.

Reporting and Management

• Maintain an accurate and current database of client interactions, opportunities, and key metrics.
• Provide strategic feedback and recommendations to regional leadership.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in Finance, Economics or a similar type of education.
• Min. 5 to 10 years of experience in a similar role

QUALIFICATIONS AND SKILLS

• Excellent communication skills and high drive; 
• Sense of responsibility and initiative;
• Ability to work autonomously;
• Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect; 
• Resistance to stress and time-pressure;
• Excellent interpersonal skills and customer orientation;
• Agile and flexible mindset, reactive to requests;
• Excellent organizational skills and attention to detail;
• Ability to interact with colleagues of diverse cultures; respect for diversity;
• Full professional proficiency in Office 365 is expected;
• Full professional proficiency in spoken and written English is required; knowledge of other languages is an asset.
• US citizen or holder of a valid US work permit.