Mission

The HR Operations Officer is responsible for the accurate, timely, and compliant execution of HR operational processes across the APAC region. This includes end-to-end employee lifecycle administration (onboarding, contractual changes, mobility, and offboarding), ensuring the integrity and consistency of HR data across HRIS and related systems, coordinating payroll inputs with internal and external providers, and ensuring compliance with local labor laws, taxes, and social security regulations.

The role acts as the primary point of contact for employees requests on HR administrative matters, ensuring a high level of service and responsiveness. It also supports reporting requirements, maintains up-to-date documentation of HR processes, procedures and local policies, and contributes to the continuous improvement and standardization of HR operations across countries while respecting local specificities.

The HR Operations Executive works closely with HR Business Partners, and internal stakeholders to ensure operational alignment and data accuracy, and supports regional and global HR initiatives.

Main activities and responsibilities

Employee lifecycle administration

• Manage end-to-end onboarding processes, including employment contracts, work authorizations, documentation, system access coordination, and probation tracking

• Administer employee changes (promotions, transfers, salary changes, contract amendments, leaves of absence) in accordance with local regulations

• Coordinate offboarding processes, including resignations, terminations, final payroll inputs, documentation, and exit administration

• Support international mobility and cross-border transfers in coordination external providers

HR data management and HRIS

• Ensure accuracy, completeness, and consistency of employee data across HRIS and related systems

• Maintain data governance standards, access controls, and audit trails

• Prepare and validate HR reports and dashboards

• Support HR system enhancements, testing, and data migrations

Payroll coordination and benefits administration

• Coordinate monthly payroll inputs with internal teams and external payroll providers

• Validate payroll outputs for accuracy, compliance, and alignment with HR data

• Administer employee benefits and liaise with insurers, brokers and providers on enrollments, changes, and claims

• Resolve payroll and benefits queries in a timely and confidential manner

Compliance and controls

• Ensure compliance with local labor laws, employment regulations, tax, and social security requirements across APAC jurisdictions

• Maintain employment documentation and statutory records in line with legal and internal requirements

• Support internal and external audits by preparing documentation

• Monitor regulatory changes and escalate risks or required adjustments to HR leadership

Employee support

• Act as the first point of contact for employees on HR administrative and policy-related queries

• Provide clear guidance on HR processes, timelines, and required documentation

• Ensure consistent application of HR policies while respecting local legal constraints

• Maintain a high standard of confidentiality, accuracy, and service delivery

Process standardization and continuous improvement

• Document HR operational processes and local variations across countries

• Contribute to the identification of process gaps, inefficiencies, and opportunities for automation or simplification

• Contribute to regional and global HR transformation initiatives

• Support the rollout of new HR tools, policies, and procedures

Recruitment coordination and support

• Support HR Business Partners in the execution of recruitment processes to ensure speed, accuracy, and a positive candidate experience

• Contact applicants, coordinate availability, and schedule interviews with hiring managers and interview panels

• Follow up with all stakeholders to ensure timely progression through the recruitment stages

• Conduct reference checks in line with company policies and local legal requirements

• Prepare employment offers and contractual documentation for review and approval

Stakeholder and vendor coordination

• Coordinate with HR Business Partners, Finance, Legal, IT, and external vendors to ensure operational alignment

• Manage relationships with payroll providers, insurers, benefits administrators, and other HR service providers

• Receive, review, and validate invoices from HR-related suppliers (payroll providers, benefits brokers, recruitment agencies, consultants, and other vendors)

• Track service levels, resolve or escalate operational issues, and support contract renewals where applicable

Reporting and operational insights

• Produce regular and ad hoc HR operational reports (headcount, turnover, absences, compliance metrics)

• Ensure data accuracy for management reporting and decision-making

• Contribute operational insights to support workforce planning and HR strategy

Required education and experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• Minimum 5–7 years of proven experience in HR operations or HR administration roles

• Exposure to payroll and/or benefits administration is a strong advantage

• Solid experience supporting end-to-end employee lifecycle processes

• Hands-on experience working with HRIS and managing sensitive employee data with a high level of confidentiality and accuracy

Competences and skills

• Highly detail-oriented and execution-driven, with the ability to deliver accurate work at speed in a fast-paced, multi-country environment

• Strong digital proficiency, with demonstrated ease in using HR platforms, systems, and data-driven tools; comfortable working across multiple systems simultaneously

• Fast learner with the ability to quickly understand processes, local variations, and internal controls

• Very strong communication skills, with the ability to interact clearly and professionally with employees, managers, and external partners

• Full professional proficiency in English is mandatory

• Open to Malaysian citizens or holders of a valid work permit in Malaysia only