MISSION

The Senior Commercial Operations Officer ensures the smooth and efficient execution of MKS PAMP’s operational activities. This role supports core refining, trading, and logistics operations while contributing to continuous process improvement, system testing, and cross-departmental collaboration. Acting as a subject matter expert, the incumbent provides operational leadership and contributes to seamless coordination between departments.

MAIN ACTIVITIES AND RESPONSIBILITIES

Operational Execution

• Perform and monitor daily operational processes within refining, trading, and back-office functions.
• Work closely with traders, brokers, logistic agents, inspection companies, clients, and suppliers to ensure smooth coordination and communication among internal/external stakeholders.
• Manage and monitor physical precious metal deliveries from/to group refineries, from/to third parties-
• banks, including exchanges (mainly CME)
• Verify completeness and accuracy of incoming/outgoing documentation (invoices, air waybills, packing lists, assay certificates, etc.) and ensure timely system inputs.
• Forecast, record and follow up on provisional and final outgoing and incoming payments, in coordination with the Treasury Department.
• Manage physical metals inventories in diverse storage locations including exchange depositories, and related warrants.
• Collaborate with the Logistics Department to monitor all physical movements and ensure operational accuracy.
• Reconcile client accounts and balances, following up on price fixing, payments, and delivery schedules.
• Provide operational coverage during staff absences or high-volume periods, including independent management of operations for the US–LATAM time zones.

Process & Systems

• Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs).
• Identify and assess process or system inefficiencies, risks, or gaps, and recommend practical solutions for improvement.
• Support issue resolution and exception handling, escalating when appropriate.
• Participate in testing and implementation of system or process enhancements.

Control & Compliance

• Execute all operational activities accurately and on schedule, ensuring alignment with business, regulatory, and compliance standards.
• Enforce internal controls and adherence to operational procedures.
• Maintain accurate records and reporting to ensure transparency, traceability, and audit readiness.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in economics, finance, or a related field.
• Minimum 5-8 years of work experience, in an operational role, ideally within a base metals or precious metals environment.
• Strong knowledge of trading agreements/contracts, Incoterms, payment instruments/guarantees (LC-SBLC).
• Knowledge of derivatives and their operational implications an asset
• Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance.

QUALIFICATIONS AND SKILLS

• Self-starter with the ability to work independently.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational, communication, and documentation abilities.
• Demonstrated ability to work collaboratively across departments.
• Proactive, agile and flexible mindset, reactive to requests;
• Ability to interact with colleagues of diverse cultural backgrounds; 
• Full professional proficiency in Office 365 is expected.
• Full professional proficiency in spoken and written English; knowledge of other languages (French or Spanish) an asset.
• US national, or holder of a valid work authorization in the US.