MISSION

The CDD and KYC Specialist supports the Relationship Management Department by performing customer due diligence and ongoing review activities to meet regulatory and internal requirements. The role ensures customer onboarding and periodic reviews are completed accurately, on time, and in line with the company risk appetite. This position works closely with Compliance Department to maintain strong controls, manage financial crime risk, and support sustainable business growth.

MAIN ACTIVITIES AND RESPONSIBILITIES

• Adhere to Client-Onboarding/Risk/Compliance policies, procedures and work closely with Sales and Customer facing teams to complete new client on-boarding and periodic CDD/KYC account reviews.

• Ensure accurate completion of account opening documents and collaborate with external and internal stakeholders when clarification is required.

• Perform name screening against sanctions, PEP, and adverse news.

• Document in detail all the relevant checks done and approvals obtained (if any) in written form or digitally.

• Escalate for the relevant approval(s) in accordance with standard operating procedures should potential issues/red flags be identified.

• Retain and upload all documentation for compliance/audit purposes, record-keeping of all CDD activities completed for tracking and periodic review purposes via the Customer Relationship Management (CRM) system, Microsoft SharePoint/OneDrive and DocuShare Management System.

• Communicate with new and existing business clients via phone, email or chat - where needed - to facilitate a positive customer on-boarding and account review experience

• Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practices.

• Participate in AML-related training, awareness programs, and periodic compliance initiatives.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 2 - 3 years of working experience in a Client Due Diligence Role.

• Proficiency with Microsoft applications (Outlook, Word, Excel), World-Check, CTOS, Lexis Nexis Screening, Sanctions Lists, Corporate Registry documents interpretation, and internet search engines.

• Research and analytical skills with ability to assess and identify potential issues/red flags.

• Strong communication skills to work effectively with internal and external stakeholders.

• Good command of spoken and written English, Bahasa and Chinese will be preferred.

• Ability to adhere to standard operating procedures and processes.

• Proven ability to excel both independently and as part of a team.

• Strong organizational skills with ability to document findings in a structured and logical manner.

• Highly motivated self-starter who can work in a fast-paced environment.

• Diploma/Degree in Business Administration/Management or a related field is preferred.

• Open to Malaysian citizens only.