MISSION

The Sales Support role provides operational and administrative support to the Relationship Management and Trading teams to ensure smooth execution of client orders and sales activities. The position plays a critical role in supporting day-to-day sales operations, maintaining accurate records, coordinating with internal stakeholders, and ensuring timely and efficient client service in line with company policies and procedures.

MAIN ACTIVITIES AND RESPONSIBILITIES

• Provide day-to-day sales and operational support to Relationship Managers and the Trading Desk.

• Assist in the preparation, verification, and processing of client orders to ensure accurate and timely execution.

• Coordinate with Operations, Compliance, CDD/KYC, and Finance teams to support client onboarding, documentation, and trade settlement requirements.

• Maintain accurate and up-to-date client information, trade records, and documentation in CRM and internal systems.

• Prepare sales-related reports, summaries, and data for management review.

• Support clients with basic enquiries related to products, order status, pricing confirmations, and trading platform usage.

• Assist in monitoring inventory availability and support the promotion of available precious metals products.

• Ensure adherence to internal controls, standard operating procedures, and regulatory requirements.

• Follow up on outstanding client documentation, confirmations, or operational issues to ensure timely resolution.

• Support sales and marketing initiatives, including preparation of presentations, product materials, and internal coordination.

• Perform other sales- or operations-related duties as assigned by the Head of Department.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 1–3 years of experience in sales support, operations support, customer service, or
administrative roles, preferably within commodities, trading, banking, or financial services.

• Diploma or Degree in Business, Finance, Economics, or a related field is preferred.

• Good command of spoken and written English.

• Ability to communicate in Bahasa Malaysia and Chinese would be an added advantage.

QUALIFICATIONS AND SKILLS

• Strong organisational and coordination skills with high attention to detail.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Good communication skills to interact effectively with internal teams and clients.

• Proficient in Microsoft Office applications, particularly Excel and Word.

• Strong sense of responsibility, accuracy, and professionalism.